Nowadays, the application of technology to work has gradually become familiar to us. One of the most widely used software robots today is Robotic Process Automation (RPA). So, what is RPA? Where RPA software can be used and how does it work? Stay tuned for the article below.

What is RPA Software?

Robotic Process Automation or RPA is a form of business process automation technology based on metaphorical software robots or on artificial intelligence that specializes in automatic tasks on computers according to presets.  People often call RPA “digital worker” or “digital labor” because it replaces humans to handle repetitive tasks for a long time with extreme precision.

Where can RPA be used?

Currently, RPA is mainly used in offices, business stores or import-export companies. Robotic Process Automation can work continuously for 24 hours. Its working capacity is 3 times that of humans with absolute precision. Therefore, automated robots are widely used in tasks such as data entry, order creation, granting access rights, searching for information, etc.

Currently, reporting or data aggregation jobs on Office software can all use RPA to solve. Robotic Process Automation has been successfully applied in some fields such as customer care or human resource management. The effectiveness of software robots is assessed by productivity and job completion time.

Financial institutions and banks, where data management systems are complex, incomplete, and unconnected, need RPA to process and aggregate redundant data over a long period of time.

Robotic Process Automation RPA
What is Robotic Process Automation?

Read more: RPA vs AI: What’s the major difference?

Benefits of RPA

What is benefits of RPA? RPA is of great significance in addressing the need for human resources shortage and reducing the workload for employees. In addition, software robots also have many practical applications such as:

1. Automate tasks

RPA will help us to carry out continuous work for a long time without any human impact. We just need to install the program; RPA will automatically remember and operate according to the predetermined process.

2. Increase work productivity

The RPA software robot can operate with extreme precision. It will replace us to handle the work, in addition to saving time, we can take advantage of human resources to develop other areas.

3. Minimizing manipulation errors

When doing high-precision jobs in continuous time, mistakes are inevitable. Usually, it is difficult for us to detect our own mistakes. In addition, handling false information such as data entry and invoices will take a lot of time because it involves a lot of different linked information.

Therefore, RPA has promoted its features to help us minimize manipulation errors. You only need to install it once, and the software will remember the work procedures, follow and eliminate mistakes. A special feature of RPA is that robots are not distracted like humans. They operate at 100% capacity. From there, the robot automates the software to help us save time and increase work productivity.

4. Reduce labor costs

According to customer reviews, Robotic Process Automation is the best software engineering robot available today. They can get the job done quickly, less than half the time compared to human manipulation. Therefore, we can save many costs for the business because employees will not have to work overtime and go to work on holidays.

5. Solve the problem of human resources shortage

Currently, businesses are facing a serious shortage of human resources. RPA robot was reproduced to contribute to solving human resource problems for businesses. In addition, one software robot is as productive as 3 office workers. Because it can work for 24 hours continuously with absolute accuracy.

Types of RPA

We can divide RPA into 2 main categories: Attended RPA and Unattended RPA.

1. Attended RPA

Attended RPA is a public software robot that is permanently installed for a certain server. This new technological robot requires human intervention to be able to remember the stage and perform automatically. For this type of robot, the user can operate in parallel with Attended RPA and self-start by certain user actions on the computer. Therefore, Attended RPA is also known as a personal assistant or virtual assistant software.

Attended RPA is widely used in front-office operations and processes that cannot be fully automated and require human intervention at some point. The outstanding advantage of Attend RPA is that it allows users to coordinate simple tasks such as data conversion and search quickly. From there, users will have more time to focus on more complex jobs that robots cannot do.

2. Unattended RPA

Unattended RPA works on an organization’s server without human intervention. Software robots are now different from AI in their self-learning ability. Unattend RPA cannot self-learn but requires human intervention so that they can remember and repeat the action next time.

In addition, this type of software robot can automatically launch a certain event, performing a pre-set process based on a schedule and API. This software robot can self-aggregate and analyze huge volumes of data from the entire organization. Therefore, unattended RPA helps businesses streamline the data and processes of each department.

The advantage of RPA is that it will not affect the user’s activities on the computer. Robots can perform assigned processes from multiple sources. Therefore, Unattended RPA is widely applied in insurance companies, import-export companies.

We often mistakenly think that attended and unattended RPA are two opposite solutions. But we were wrong, and when you combine these two types of software robots, it will optimize the efficiency of applying RPA many times. A clear example is when we apply attended RPA to a workflow. Software automated robots will get the job done faster and more accurately. At the same time, we use unattended RPA for processes that require interaction with the system without human intervention.

How does RPA work?

The RPA software robot acts like an office worker, manipulating the computer and performing repetitive tasks with absolute precision. For example, if you want RPA to do something, you will need to set up a workflow so that RPA can remember and execute it.

You will not need IT knowledge to program RPA to work. Content manipulation workflow can be built and adjusted when creating scripts for RPA. As a result, office workers can easily set up RPA for different jobs. In addition, RPA is different from Excel Macro because RPA does not create unmanageable content scenarios.

Read more: How does RPA work?

What are the pros and cons of RPA?

Robotic Process Automation is widely applied today because it has outstanding advantages. According to user feedback, RPA can cut the working time in half with near-absolute accuracy. RPA’s working time is 3 times that of normal office workers, and RPA can handle repetitive work continuously. In addition, RPA can aggregate and process a huge amount of data that we would normally take a long time to process.

The disadvantage of RPA is that it cannot be self-taught. All the work it does is pre-installed by humans. In addition, RPA can only handle repetitive tasks, it cannot create or automatically do another job.

How much does RPA cost?

For RPA, you can easily find software robots on websites with different prices. Depending on the needs of the product and the job requirements, users can choose from many types of RPA. To choose a technology robot that suits the price and job requirements, you need to compare the functions and services offered by different brands carefully.

>> Read more: How much does RPA cost?

WinActor is a technology product that provides reliable RPA solutions in the market. When using WinActor, you will be supported by the most enthusiastic and knowledgeable consultants in the field of technology. They are always ready to answer any questions from customers about the services.

In addition, when buying WinActor, you will be able to participate in many preferential promotions for customers. In addition, we are committed to the quality of WinActor that can satisfy the most demanding customers.


RPA not only helps us relieve work pressure, but it also helps us solve huge workloads in a short time with absolute accuracy. In the future, Robotic Process Automation will become an effective assistant for businesses to solve the problem of human shortage, minimize labor costs and increase work productivity.