The RPA Thailand market has witnessed rapid development. The reason is that more and more Thailand companies realize that they need to implement this technology in daily operation and manufacturing for optimization.
What is RPA?
Robotic Process Automation is a software technology that helps to eliminate human tasks in digital systems and software by building, deploying, and managing bots (software robots). Robotic process automation software can replace employees in many repetitive tasks, but more accurately and in less time. An IT robot, backed with robotic process automation, can operate the computer for business processes and tasks on behalf of employees.
RPA used to be introduced as a tool that brought office work improvement and working reform. And since it was introduced to the business world until now, it has never disappointed any business. By reducing the number of regularly repetitive tasks, RPA technology will help companies achieve work efficiency improvement.
RPA Thailand trend
RPA Thailand market is recognized as one of the most dynamic nations in this IT field. Thailand companies are adopting robotic process automation in specific tasks in their overall operation and manufacturing to gain advantages in efficiency, security, time-saving, and resources.
RPA is used mostly in finance and accounting in Thailand these days. However, it does not stop here. Instead, Thailand companies will witness enormously increasing cases using robotic process automation. Finance and accounting full of competitive and computer-based tasks are good candidates for process automation. The RPA Thailand use cases will increase, and a chief example is the customer service field. Thailand companies always find ways to extend the range of robotic process automation used in their businesses, and customer service is an emerging area. No customers are willing to wait. By taking advantage of RPA Thailand technology, companies can respond to customers quickly and generate high levels of customer satisfaction – an essential factor to develop. However, before starting RPA with the customer service field, companies need to understand what they are automating.
Expanding RPA Thailand usage will raise concern over data privacy and security as they relate to RPA. RPA usage expansion requires Thailand companies to deploy related technologies such as process intelligence to automate data movement. Because it becomes easier to discover data across systems with RPA and other intelligent technologies, Thailand companies have to face a bigger threat to their data security.
Reasons Thailand businesses should adopt RPA
By adopting robotic process automation, Thailand companies will gain several benefits to facilitate their business improvement. Three main benefits can be gained: accuracy improvement, waste elimination, using up human resources, and increasing customer satisfaction.
Since employees are humans, there are always, even small, chances of making mistakes, especially when they do not feel well. Robots, on the other hand, are 100% accurate. Robotic process automation often allows businesses to eliminate errors that humans often make. By moving to RPA technology, companies will experience fewer errors and, of course, less time spent on fixing the mistakes.
The thing is that robotic process automation software has no attention, no distraction, and does not make mistakes related to numbers and calculation. Robots make things accurate from the very first start, leading to a significant base cost decrease and customer satisfaction increase at the same time.
Secure resources of excellent employees
Another reason why Thailand companies should move to RPA Thailand technology is to secure human resources. By implementing robotic process automation into their businesses, Thailand companies can reduce the stress and burden on their excellent employees. Robots can do many repetitive tasks, leaving space and time for outstanding employees to focus more on important tasks.
Moreover, companies adopting RPA technology will experience a low retirement rate. The huge amount of repetitive and boring tasks will make employees sick, not to mention that functions relating to calculations always involve error risks. Employees no longer have to pay too much attention to these boring tasks and have time to do something more important and innovate. This motivates them strongly because they feel that they can contribute greatly to the development of the business.
Implementing RPA Thailand in operation and manufacturing can help companies eliminate waste. With this technological innovation, companies will review their current operation flow to see whether there are wastes somewhere. After that, they can eliminate those wastes and save the companies a huge amount of money.
Also, with the help of RPA Thailand technology, companies improve work efficiency and decrease waste of working time. In a specific business task, such as opening emails, an employee needs about 10 minutes to open 60 emails. A robot can do the same job but 10 times faster: 60 emails in just 1 minute.
Increase customer satisfaction
Every business is aware of the importance of customer satisfaction to the development of its company. Customer service employees understand it, but sometimes they cannot make all customers satisfied with the services. This sometimes does not come from subjective reasons but objective reasons. Due to the huge number of tasks to be solved, these employees cannot quickly solve customers’ problems, resulting in a bad customer experience.
RPA technology will free customer service employees from forms and tabulations; thus, they have more time for attentive customer service. Therefore, companies can achieve greater customer satisfaction, which is vital to their reputation.
RPA tool of WinActor – a leader in the game
WinActor is a comprehensive robotic process automation software that will help companies achieve competitive advantages in the tech era. RPA Thailand is a potential market with many big names operating in it, but WinActor finds its name at the top of the list. WinActor’s core technology was developed by NTT Laboratories and was commercialized by NTT-AT. First, this WinActor software will record a company’s tasks as scenarios, and then, it automates the repetitive operation tasks. It allows automation without any programming skills. Because WinActor provides a comprehensive RPA solution and is relatively simple to use, it has been introduced to more than 4,400 companies in many business sectors.
Without any doubt, the RPA Thailand trend will continue to grow and influence businesses positively. Since employees are free from repetitive and boring tasks, they can spend their spare time on creative works that contribute to the strategic development of the companies.