In the era of digital technology 4.0, software technology in the processing system has gradually become familiar. Businesses apply not only 1, but also 2 and more. Because they know that technologies will help them solve the problem of efficient process optimization. 

One of the technologies used by many businesses today is Robotic Process Automation. The following article from WinActor Support will show you how to identify locations that can be automated using RPA software robots.

RPA And Outstanding Features Of The 4.0 Software Robot Generation

Robotic Process Automation works directly on the user interface. Its main task is to automate repetitive tasks of fixed logic. 

Currently, the system of RPA works on a selected server, but it also can work flexibly on the central system and other technologies. In particular, with software robots, businesses will not need to worry too much about compatibility because the design of RPA  allows them to integrate with other software without any exceptions flexibly.

Appearing from the early 2000s until now, robotic process automation has been doing well in optimizing large and diverse workloads. 

Previously, software robots were only specific to certain fields, but now they can work effectively in many different industries: healthcare, insurance, real estate. RPA brings a lot of value to the business. It has great significance in driving the expected ROI for the company.

Besides, one of the outstanding advantages of robotic process automation is working precisely. These bots can function in continuous time with absolute precision. 

The RPA system will take on many repetitive, error-prone jobs such as processing invoices, entering data of legal documents. It will support staff to handle this workload efficiently with high reliability. From there, businesses will minimize the situation.

Flexible scalability is what sets robotic process automation apart from other software technologies. In essence, the system of automated bots is not a fixed system. 

Therefore, businesses can change the number, tasks at any time. RPA will not charge the company any fees for this change process. At the same time, the flexibility of software robots is a prerequisite for efficient process expansion as business workloads increase.

How To Define A Process That Is Capable Of Automating

How to define a process capable of automation will include the following 3 elements:

  • Make sure you don’t need manual labor to do the job. Usually, the best tasks to automate are tedious, time-consuming, and undemanding tasks that increase personalization and creativity.
  • Make sure you have a process in place. Automation is best suited to tasks for which you understand it well. At the same time, you need to know each operation, requirement, and exception of that process. This learning is essential because you will teach the tool that automates this process.
  • Realize that time is the most significant ROI with automation. You can automate quick tasks, but it won’t be all. And work automation is the activity that brings the most benefit when your assignments are tedious and time-consuming.
What Tasks Should Be Automated for Good Performance

What Tasks Should Be Automate for Good Performance

Rule-Based and Repetitive Processes

To automate a job with RPA, it is inevitable to need a fixed repetition. Because any non-compliance or an unspecified exception will directly affect how well the software robot operates. 

Therefore, before businesses apply RPA to the processing system, they should clearly define the workload and tasks. At the same time, consider all possible scenarios. Because it will be the premise for businesses to have a perfect automation process.

High Volume Tasks

A large workload is one of the problems that businesses need to thoroughly solve before it causes them to fall into a job crisis. Any delay will significantly affect the workflow and ROI of the company. Therefore, Robotic Process Automation is the best choice for businesses.

In this way, process automation robots will help businesses solve large volumes of work quickly. The system of RPA is capable of working continuously for a long time without rest. 

At the same time, the job completion efficiency of software robots is 3 times that of humans with extremely high accuracy. Therefore, enterprises can fully rely on this advantage of RPA to conduct process optimization for their business.

Tasks Require Data Entry

Data entry work is always one of the most challenging tasks for every employee. They always have to focus continuously for a long time to ensure the correct data entry. However, we all know that concentration is impossible for humans for long periods. They will be distracted in the process of working. That will make the input data blocks not guaranteed high accuracy.

To minimize the errors of data entry work, many businesses have decided to choose a robotic process automation solution. In this way, the data entered into the system will have high accuracy. 

Enterprises can fully use all up-to-date RPA information without any doubt about their reliability. Moreover, because RPA is strictly compliant, they will not arbitrarily change the process when working. RPA will only execute commands that the staff has set up.

Tasks That Will Speed ​​Up The Customer Care

To take care of customers effectively, businesses need to speed up the tasks related to this activity. 

Such tasks can be automatic information confirmation, complaint settlement, order processing. One of the solutions that many businesses apply to improve the quality of customer service is RPA.

In this way, the system of RPA will automate most of the work related to customer service quality. It can be automatic email sending, service notification calls, order processing, customer data entry into the system. 

With flexible operation and high accuracy, software robots will help improve the speed and quality of customer service and interaction tasks. In addition, businesses can use some other technologies such as AI, OCR, … to improve the quality of customer service.


Hopefully, this article will give you an overview of the workload that RPA can work with. It can be that this software robot technology has reached perfection when it can directly participate in many essential tasks in the enterprise. Therefore, many people now give RPA the “perfect virtual assistant robot.” In the future, process automation technology will undoubtedly continue to innovate and evolve to maintain its position as the most powerful enterprise software globally.